What parts of your business have been dictated by someone else without you even realizing it?

My guess is almost every aspect. I am often asked who my best customer is. Every time, I say a humble, hungry learner who is comfortable constantly challenging the status quo. Here is a great set of thoughts on humility from Shane Parrish set up by one of the wisest Stoics:“It is impossible for aContinue reading “What parts of your business have been dictated by someone else without you even realizing it?”

Leading a team – It IS Rocket Science

Inspired by my second reading of Think Like a Rocket Scientist by Ozan Varol, here is a list of things to help you work through the complexity of leading a team and running a business. Try to prove your hypothesis wrong – We, too often, try to prove that we are right when the bestContinue reading “Leading a team – It IS Rocket Science”

Be a profit prophet, a margin maven

“Focus on the few things that truly matter, for those that do matter tremendously.” “Fire your unprofitable customers…compassionately.” These are a couple of my favorite sayings. One of my new favorites is to “be unreasonable in your thinking”. That is, look at a situation with fresh, unconventional eyes. When it comes to profit, there areContinue reading “Be a profit prophet, a margin maven”

Great…Reset, Resignation, Re-shuffle, Realization…

No matter what it is called, it certainly doesn’t feel that great right now, especially for employers. It seems that with the social safety net, the realization that working from home IS productive AND rewarding, and there are plenty of jobs out there, people are reluctant to go back to their place of work underContinue reading “Great…Reset, Resignation, Re-shuffle, Realization…”

Optimize your use of the Net Promoter Score (NPS)

Net Promoter Score (NPS) There are four main sections to this post: What is NPS? How do you calculate it? (example provided) Why is NPS different? Effective NPS follow-up ideas. NPS – What is it? Net Promoter Score®, or NPS®, measures customer experience and helps to predict business growth.  It is used as a proxy forContinue reading “Optimize your use of the Net Promoter Score (NPS)”

Six ways to be able to retain and recall what you have read

Shane Parrish of The Knowledge Project has written a rather meaty article on how to remember what you have read. Here are the highlights: Quality matters more than quantity. If you read one book a month but fully appreciate and absorb it, you’ll be better off than someone who skims half the library without paying attention.Continue reading “Six ways to be able to retain and recall what you have read”

Three virtual vs. office articles – thought provoking and useful

Please find attached three articles from The NeuroLeadership Institute on how to navigate the new world of work to increase productivity and fulfillment. Many great tips and tricks are in here as well as simple suggestions on how to lead teams and meetings better in the new hybrid world. Virtual can’t be better than in-person,Continue reading “Three virtual vs. office articles – thought provoking and useful”

“Cultural Fit” Hasn’t Been Working. What About “Culture-Add?”

Hi all! I highly recommend this brief yet informative article from David Rock. He is challenging the process of hiring for cultural fit. He provides two examples from well-known companies that focus on adding cognitive diversity into teams resulting in increased performance. Here are my takeaways: Diverse teams have higher IQs and EQs. Diverse teamsContinue reading ““Cultural Fit” Hasn’t Been Working. What About “Culture-Add?””