There is much written on how to be happy. I have heard many “experts” talk about primary drivers that are extrinsic. Some research says nearly the opposite. Here is what I have learned:1. Happiness is a choice but it is also has a set point for each of us. 2. Some people’s set points skew … Continue reading How to be happy (ier)

Net Promoter Score (NPS) There are four main sections to this post: What is NPS?How do you calculate it? (example provided)Why is NPS different?Effective NPS follow-up ideas. NPS - What is it? Net Promoter Score®, or NPS®, measures customer experience and helps to predict business growth.  It is used as a proxy for gauging the customer's … Continue reading Optimize your use of the Net Promoter Score (NPS)

Shane Parrish of The Knowledge Project has written a rather meaty article on how to remember what you have read. Here are the highlights: Quality matters more than quantity. If you read one book a month but fully appreciate and absorb it, you’ll be better off than someone who skims half the library without paying attention.Speed-reading … Continue reading Six ways to be able to retain and recall what you have read

Please find attached three articles from The NeuroLeadership Institute on how to navigate the new world of work to increase productivity and fulfillment. Many great tips and tricks are in here as well as simple suggestions on how to lead teams and meetings better in the new hybrid world. Virtual can’t be better than in-person, … Continue reading Three virtual vs. office articles – thought provoking and useful

Hi all! I highly recommend this brief yet informative article from David Rock. He is challenging the process of hiring for cultural fit. He provides two examples from well-known companies that focus on adding cognitive diversity into teams resulting in increased performance. Here are my takeaways: Diverse teams have higher IQs and EQs.Diverse teams feel … Continue reading “Cultural Fit” Hasn’t Been Working. What About “Culture-Add?”

To achieve strategic advantage, scan the market for surprises. I really enjoyed reading this article. It is a tad long but has some great stuff in it. Here is what stuck out for me: If you want to stay ahead of the competition, you must constantly look for weak signals and anomalies. Another good reason … Continue reading The Power of Anomaly

It is becoming increasingly difficult to separate that which we want to hear/do hear and read from what can be scientifically proven. This HBR article from Marcus Buckingham offers some easy steps to follow to increase the chances of making that happen.Here is what I came away with from the article and my own research … Continue reading Becoming a More Critical Consumer of Information

According to NLI, the research is definitive. For the most effective meetings, if one person is on Zoom, everyone should be on Zoom.Here is what I heard from the webinar: - For meetings, if one person is virtual (i.e., on Zoom), then everyone must be virtual. It is uncomfortable but more effective. Rock explains why in … Continue reading If one person is virtual, all are virtual

In re-rereading Dan Coyle’s review of great team cultures, The Culture Code, it struck me that many great cultures boil down to four areas: Connect The winningest coach in the NBA, Gregg Popovich, head coach of the San Antonio Spurs, connected with his team every chance he got through food, personal caring questions and comments, and … Continue reading Connect, Reflect, Protect, Respect

I am spending the majority of 2021 re-reading my top recommended books from the past three years. One of them is 80-20 Manager where the main theme and its implication drives much of my thinking, writing, speaking, and coaching.Here is an excerpt I recommend you share with your leadership teams:The assumption that all sales are good leads … Continue reading Which of your customers and products are super profitable?