We have been told that feedback is essential to give to your team. We have been told that they want it, especially millennials. Are these statements true?
Conventional wisdom says “Yes!”
Neuroscience says “No!”.
Marcus Buckingham of ADP Research Institute says that what people really want is attention. They do want to get better but when we tell them how to get better, it doesn’t stick. It turns out that even when people ask for feedback, they don’t often heed it.
The most illuminating definition of feedback I have heard is from Ashley Goodall, co-author of Nine Lies about Work – “Feedback is you talking about you in the presence of me”.
Except for skill building around factual data most often related to correcting mistakes, feedback often does more harm than good. It rarely supports excellence. It mostly avoids or mitigates failure. Not quite the same thing.
Buckingham shares some useful tips on what to do instead of giving feedback in order to lead your team more effectively in this one hour HBR webinar.
Bill – Certified Growth Coach, Foundations in NeuroLeadership certified, PI Certified Partner, 100COACHES member coach
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